This personal data protection policy describes the types of personal data that are collected, and the purposes and period of collection, by the Owners of the site, namely : Alpine Resorts or Guernerés Management SA, hereinafter referred to as “the Owners of www.alpine-resorts.fr”.
The Owners of www.alpine-resorts.fr undertakes that the collection and processing of your data from the www.alpine-resorts.fr website complies with the General Data Protection Regulation (GDPR) and Law no. 78-17 of 6 January 1978 on data processing, data files and individual liberties. This policy may be amended, supplemented or updated, including without limitation so that it is made to comply with all legislative, regulatory, case law and technical developments. You must always refer to the latest version of the policy before you browse.
For any information on personal data protection, you may also consult the website of the Commission on Informatics and Liberty www.cnil.fr.
1. Who collects the personal data (identity of the data controller)?
Your personal data are collected by the Owners of www.alpine-resorts.fr: ALPINE RESORTS, with registered office at: 21 C Rue Andromède, 74650 Chavanod ; and GUERNERES MANAGEMENT SA, with registered office at: Route de Moiry 1, 3961 Grimentz.
2. Use of personal data
The term "personal data" describes all information relating to a natural person who has been identified or who can be identified, directly or indirectly, by reference to an identification number or to one or more elements that relate to him or her.
When the Owners of www.alpine-resorts.fr collects your personal data, it does so in a fair and transparent manner, providing information notices or references to this policy.
Personal data are information about you that enables you to be identified, including your first name, last name, e-mail address, telephone number, postal address, username, account password or any other personal data of assistance to the purposes described below.
Personal data are collected on our various forms (such as the initial contact form, booking form and newsletter). Each form limits the collection of personal data to what is strictly necessary (minimization of data), and identifies the following, inter alia:
- the objectives of the data collection (purposes),
- whether these data are necessary or optional in order to process your request,
- who may acquire knowledge of them (in principle, solely members of the Alpine Collection Group, except where stated in the form when transmission to a third party is required in order to pursue the purpose),
- your informatics and liberty rights, and how they can be exercised with the Owners of www.alpine-resorts.fr.
3. The purposes of processing personal data
The Owners of www.alpine-resorts.fr undertakes only to process those personal data that are adequate, relevant and not excessive for the purposes for which they are collected, that is:
- log in to access your Customer Area and Owner Area
- send you newsletters and any other useful documentation relating to your booking (for example, booking confirmations, invoices, etc.).
- track and process your bookings
- handle your contact requests and information requests
- send you a property development brochure
- send you, subject to your agreement, personalised Alpine Resorts offers (sales promotions/offers, etc.)
- be passed on to our commercial partners for the purposes of booking their services via our site (Annaski, restaurants, etc.), without any promotional purpose
- to carry out studies and research in order to improve our services.
4. Recipients and sub-processing of personal data
In principle, the Owners of www.alpine-resorts.fr is the sole recipient of the collected data. The Owners of www.alpine-resorts.fr only sends your personal data to a third party if you have given your prior consent to this information being shared (for example, for a special promotional event).
5. Period of storage of personal data
The Owners of www.alpine-resorts.fr processes and stores personal data in a secure environment for the period required to achieve the purposes for which they were collected.
Your electronic identification data and cookies are stored for a period of 12 months from the date on which they are collected.
| Purpose | Period of collection |
|---|---|
| Market development: responding to requests for information, sending brochures, sending emails to present products | 3 years from the date of the latest activity |
| Buying a stay | 5 years |
| Management of stays | 5 years from the date of the latest activity |
| Use of the personal area | 5 years from the date of the latest activity |
6. Terms and conditions for exercising your rights relating to your personal data for the purposes of regulation
You are informed that you have a right of access, portability, correction and deletion relating to the data that concern you.
For all information, and in order to exercise your informatics and liberty rights relating to the processing of personal data managed by the Owners of www.alpine-resorts.fr, you may contact our Data Protection Manager
- by e-mail, at the following address: web@alpine-resorts.fr
- or by a signed letter sent to the following address: ALPINE RESORTS, attention Data Protection Manager, 21 C Rue Andromède, 74650 Chavanod.
All requests must be accompanied by a copy of a currently valid identity document.
7. Personal data policy for minors
The website does not consider minors as the public. However, access to the website is not reserved for adults only, because it does not include any content that is prohibited to minors under the age of 18. The forms on the website are not intended to collect information on minors. If information is collected on a minor by the website, the minor's legal representative will have the opportunity to contact the Data Protection Manager to correct, modify or delete said information (see paragraph 6: Terms and conditions for exercising your rights relating to your personal data).
8. Security and confidentiality
The Owners of www.alpine-resorts.fr takes all protective measures to ensure the confidentiality and security of the personal data relating to users, to prevent said data from being damaged or erased, and to prevent unauthorized third parties from gaining access to them.
In particular, the Owners's of www.alpine-resorts.fr computer systems include a software protection device. Procedures have been put into place to safeguard the data collected on the site.
Access to personal data is strictly limited to persons authorized to access them as a part of their duties and who are bound by a confidentiality obligation.
9. Cookies
A cookie is a small file that can be placed on your computer terminal when you consult an Internet website. A cookie file enables its issuer to identify the terminal on which it has been registered for the period of validity or registration of said cookie. There are several categories of cookie:
- authentication cookies
- preference cookies
- statistical and audience measurement cookies
- cookies issued by third parties
The www.alpine-resorts.fr website uses authentication cookies, statistical and audience measurement cookies and cookies issued by third parties
Authentication cookies
These cookies are installed when you connect with your client, partner or ambassador area. The next time you connect to the website, the cookies make it possible to identify you as an existing user, which means that you avoid having to enter your username in order to connect. We use these cookies so that we can recognize you, and show you useful information and customize your use.
If you prefer not to receive this cookie, you can disable it by modifying the preferences on your browser. We would like to draw your attention to the fact that limiting the use of cookies by the website may result in a deterioration in the use of the site.
You can choose to deactivate these cookies at any time. You can accept or refuse them on a case-by-case basis or once and for all.
Statistical and audience measurement cookies
These cookies enable us to learn about the use and performance of the website in terms of account activity, and to develop statistics on frequency volumes and the use of various elements of our website (content visited, pathways, etc.). This enables us to improve the interest and ergonomics of our services (the pages or sections that are consulted most frequently, the articles that are read the most, etc.). These cookies also enable us to count the number of visitors to a page. They are produced by Google Analytics.
Cookies issued by third parties
When you visit our site, some of the cookies are not registered by us, but by third party partners for the purposes of distributing targeted advertising. For more information on the cookies registered by our partners, we suggest that you visit their website.
Google: https://www.google.fr/intl/fr/policies/technologies/cookies/
Facebook: https://www.facebook.com/about/privacy/cookies
Instagram: https://help.instagram.com/1896641480634370
LinkedIn: https://www.linkedin.com/legal/cookie-policy