Services & access

As soon as you arrive, our reception team at the Vail Lodge Residence (two kilometres, five-minute drive) is there to hand over the keys to your apartment.

Throughout your stay, we are there to meet all your conciergerie needs (restaurant bookings, taxi service...) for a stress-free holiday in Val d'Isere!

Don't worry about a thing when it's time to leave, the cleaning at the end of your stay is included in your booking.

As you arrive, your beds have been made and there is a full range of Gemology cosmetics and towels ready for you.

Do you wish to have an additional cleaning or a change of bedding and towels? Not a problem! This service is available on request

There is no reason why babies should not be afforded a five-star welcome, and the baby chairs and beds are provided free of charge. Remember to make that request before you arrive, to ensure we have availabilities for you.

Do you want your room furnished with two single beds or a double bed? In some apartments, you can arrange the furniture the way you want. Send us a request and we will do our best to meet it.

Would you like to have your children babysat. Our conciergerie team is there to help you find local partners.

During your stay, there is a parking place in our private and secure underground carpark! You won't even have to clear the snow off your car before going on a drive! There is a second parking place for an extra charge, at your request and depending on availability.

A universal charging terminal is available to hotel guests. By reservation, please contact us

To better plan your stay, our teams are there to book transport to and from the airport or station. There is an extra charge, and the service is subject to availability.

Depending on the chosen formula, you have access to a shuttle service to take you to the village of Val d'Isère. It's such a pleasure not having to drive!

There is free Wi-Fi in all the apartments.

There is a luggage storage room where you can leave your bags.

Would you like to stay in your suite a little longer? Upon request and depending on availability, you can opt for a late departure charge, just ask our teams.

For an extra charge, pets are welcome in some of our residences. Send us your request.

Thanks to our partner, you can have your holiday insured! Cancelation, unforeseen circumstances, repatriation... When booking your stay, ask for the comprehensive insurance supplement.